Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide to us when you register for an account, including:

• Full name
• Email address
• Date of birth
• Contact information (phone number, address)
• ID or passport number (optional)

1.2 Medical Information

You may choose to provide sensitive medical information, including:

• Medical conditions and diagnoses
• Allergies
• Current medications
• Blood type
• Medical aid/insurance information
• Healthcare provider information

1.3 Emergency Contact Information

Information about your emergency contacts, including:

• Names and relationships
• Contact numbers
• Email addresses

1.4 Technical Information

We automatically collect certain information when you visit, use, or navigate our service:

• Log data (IP address, browser type, operating system)
• Device information
• Usage data (pages visited, time spent, features used)
• QR code scan data (when your code is scanned)

2. How We Use Your Information

We use the information we collect or receive to:

• Create and maintain your account
• Provide emergency information access through QR codes
• Improve our service and user experience
• Communicate with you about your account or our services
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 Emergency Access

When someone scans your ResQR code, they will have access to the information you have chosen to make available in your profile. This is the core purpose of our service.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Email service providers
• Analytics providers

These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 What We Don't Do

We will never:

• Sell your personal or medical information
• Share your information with advertisers
• Use your medical information for marketing purposes
• Provide access to your information without your consent (except in emergencies as designed)

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits
• Access controls and authentication
• Regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Update or correct your information at any time through your account
• Deletion: Request deletion of your account and associated information
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing of your information
• Objection: Object to our processing of your information

To exercise these rights, please contact us at privacy@resqr.co.za.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account, you can do so through your account settings or by contacting us. We will delete your information within 30 days of your request, except where we are required to retain it for legal purposes.

7. Children's Privacy

Our service may be used by or on behalf of minors with parental consent. Parents or guardians who create profiles for their children are responsible for the information provided and its accuracy. We do not knowingly collect information from children under 13 without parental consent.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using ResQR, you consent to the transfer of your information to South Africa and other countries where we operate.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how our service is used
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new privacy policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

You are advised to review this privacy policy periodically for any changes.

11. Protection of Information Act (POPIA) Compliance

As a South African service, we comply with the Protection of Personal Information Act (POPIA). We process your information lawfully, in a reasonable manner, and maintain its confidentiality, integrity, and availability.

12. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: